Course Description

  • Overview

    Aggressive Behaviour Management is your guide to situational awareness and managing your own safety in aggressive behaviour or aggravated situations. It is designed to teach the skills required to get the best possible outcomes in challenged situations for all role players (you, the antagonist, the public, etc).

  • Focus

    This program will focus on building awareness, learning to assess your environment, formulating a strategy and being able to use it to minimise and de-escalate an aggressive situation. The main take out after completing this program is how to remain safe when being confronted by aggressive people.

  • Approach

    We have ensured that our approach is aligned to the market and an understanding of issues that may be front of mind such as verbal de-escalation and the challenges of authority representation.

  • Outcome

    After completion, users will have a good understanding of the importance of developing situational awareness, the ability to make an assessment and act on it to manage, avoid or de-escalate an aggressive situation.

  • Subject Matter Experts

    Our unique program was built by highly experienced personal safety specialists and has been enhanced by on the on-ground experience of our amazing team of people which includes 2 Behavioural Scientists and a conventional Psychologist.

  • Course Duration

    Est. hours to complete : 1 Hour

The following topics will be covered:

  • Internal management of the locus of control

  • What situational awareness is, why it's important and how to build awareness

  • Learning how to assess your environment

  • De-escalation skills and techniques

  • What actions to take or how to avoid or minimise aggressive situations

  • Dealing with the aftermath of an aggressive situation including dealing with the authorities

Course curriculum

  • 1

    Welcome to the Aggressive Behaviour Management

    • How to use this course

    • Before we begin...

  • 2

    Chapter 1: Introduction

    • Chapter 1 : Overview

    • Lesson 1: Video

    • Chapter 1 Print Out : Introduction

    • Chapter 1: Knowledge Test

  • 3

    Chapter 2: Awareness

    • Chapter 2: Overview

    • Lesson 1: Video

    • Lesson 2: Cartoon Video (Awareness)

    • Chapter 2 Print Out: Awareness

    • Chapter 2: Knowledge Test

  • 4

    Chapter 3: Assessment

    • Chapter 3: Overview

    • Lesson 1: Video

    • Lesson 2: Cartoon Video (Assessment)

    • Chapter 3 Print Out: Assessment

    • Chapter 3: Knowledge Test

  • 5

    Chapter 4: Action/Avoidance

    • Chapter 4: Overview

    • Lesson 1: Video

    • Lesson 2: Cartoon Video (Action/Avoidance)

    • Chapter 4 Print Out: Action & Avoidance

    • Chapter 4: Knowledge Test

  • 6

    Chapter 5: Aftermath

    • Chapter 5: Overview

    • Aggressive Behaviour Management Aftermath

    • Lesson 2: Cartoon Video (Aftermath)

    • Chapter 5 Print Out: Aftermath

    • Chapter 5: Knowledge Test

  • 7

    Chapter 6: Conclusion

    • Chapter 6: Overview

    • Aggressive Behaviour Management Conclusion



Mr. Joe Saunders


Joe Saunders

Joe is a recognised thought leader in the field of occupational violence and is regularly called upon to present at local and international events. He is the co-author of the ASRC’s Occupational Violence, Aggression and Duty of Care research paper, and has contributed articles for numerous journals and publications, including LexisNexis Risk Management Today, Security Insider, Aviation Security International, and The Circuit Magazine. He combines 15 years of experience in frontline conflict management with post-graduate research into psychology, workplace safety and security risk management.

Joe is a gifted and dynamic presenter, educator and training designer with a knack for communicating a sometimes-difficult subject to professionals and laypersons alike. He is a Fellow of the Institute of Strategic Risk Management (ISRM), an Associate of the Australian Risk Policy Institute (AARPI) and a Member of the International Law Enforcement Educators and Trainers Association (ILEETA).

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