Course Description

  • Overview

    Aggressive Behaviour Management is your guide to situational awareness and managing your own safety in aggressive behaviour or aggravated situations. It is designed to teach the skills required to get the best possible outcomes in challenged situations for all role players (you, the antagonist, the public, etc).

  • Focus

    This program will focus on building awareness, learning to assess your environment, formulating a strategy and being able to use it to minimise and de-escalate an aggressive situation. The main take out after completing this program is how to remain safe when being confronted by aggressive people.

  • Approach

    We have ensured that our approach is aligned to the market and an understanding of issues that may be front of mind such as verbal de-escalation and the challenges of authority representation.

  • Outcome

    After completion, users will have a good understanding of the importance of developing situational awareness, the ability to make an assessment and act on it to manage, avoid or de-escalate an aggressive situation.

  • Subject Matter Experts

    Our unique program was built by highly experienced personal safety specialists and has been enhanced by on the on-ground experience of our amazing team of people which includes 2 Behavioural Scientists and a conventional Psychologist.

  • Course Duration

    Est. hours to complete : 1 Hour

The following topics will be covered:

  • Internal management of the locus of control

  • What situational awareness is, why it's important and how to build awareness

  • Learning how to assess your environment

  • De-escalation skills and techniques

  • What actions to take or how to avoid or minimise aggressive situations

  • Dealing with the aftermath of an aggressive situation including dealing with the authorities

Course curriculum

  • 1
    Welcome to the Aggressive Behaviour Management
    • How to use this course
    • Before we begin...
  • 2
    Chapter 1: Introduction
    • Chapter 1 : Overview
    • Lesson 1: Video
    • Chapter 1 Print Out : Introduction
    • Chapter 1: Knowledge Test
  • 3
    Chapter 2: Awareness
    • Chapter 2: Overview
    • Lesson 1: Video
    • Lesson 2: Cartoon Video (Awareness)
    • Chapter 2 Print Out: Awareness
    • Chapter 2: Knowledge Test
  • 4
    Chapter 3: Assessment
    • Chapter 3: Overview
    • Lesson 1: Video
    • Lesson 2: Cartoon Video (Assessment)
    • Chapter 3 Print Out: Assessment
    • Chapter 3: Knowledge Test
  • 5
    Chapter 4: Action/Avoidance
    • Chapter 4: Overview
    • Lesson 1: Video
    • Lesson 2: Cartoon Video (Action/Avoidance)
    • Chapter 4 Print Out: Action & Avoidance
    • Chapter 4: Knowledge Test
  • 6
    Chapter 5: Aftermath
    • Chapter 5: Overview
    • Aggressive Behaviour Management Aftermath
    • Lesson 2: Cartoon Video (Aftermath)
    • Chapter 5 Print Out: Aftermath
    • Chapter 5: Knowledge Test
  • 7
    Chapter 6: Conclusion
    • Chapter 6: Overview
    • Aggressive Behaviour Management Conclusion

Cost

Instructor(s)

Mr. Joe Saunders

  • Joe Saunders

    AARPI

    Joe Saunders

    Joe is a dedicated risk management professional with a passion for the study of aggression and violence management. A successful sporting career in the martial arts led Joe into the private security industry where he quickly learned about the challenges in dealing with real aggression, operating within critical legal, ethical and political frameworks. Joe would go on to specialise in aggression management within the healthcare and social service environment. Joe is a gifted and dynamic presenter, educator and training designer with a knack for communicating a sometimes-difficult subject to professionals and laypersons alike. Joe is an active member of the risk management community, maintaining an active role as a member of the Australian Risk Policy Institute, ASIS International and the International Law Enforcement Educators and Trainers Association.

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